Welcome to the Frequently Asked Questions (FAQ page). Below, we have tried to answer the most common questions visitors to this our Web site may have. If you find that your question is not answered on this page, please e-mail us winshark@winshark.com or call us during 9.00am to 17.00pm, Monday to Fridays at +44 (0)23 8062 9179.

Q: Exactly what is WinShark crm?

A: WinShark crm is an enterprise power application capable of supporting 100’s of users running extremely large volumes of data, but is equally happy running for a single user. The concept behind the development of WinShark crm was to give power at an affordable price. The system enables you to collate, analyse and react to your data. A generic product that doesn’t limit your organisation to simply storing contacts and suppliers like most solutions but can include anything you need. Cars, Computers, Courses, Class rooms, tutors, nuts&bolts etc., the choice is yours. You can generate personalised mass emails and letters or produce a list for telemarketing. Add your own User defined fields and make full use of the graphical diary facilities.

Q: Who’s using it?

A: WinShark crm is currently being used by a wide spectrum of organisations such as a high street bank, a UK Borough Council, global institutions with 10’000’s of members, Training Centres and various other UK SMEs.

Q: What’s it be used for?

A: WinShark crm because of its generic nature can be used by just about any business, in fact we are yet to hear of a single case where it did not do the job. Installations we know of include simply Contact and Client management, Factory Maintenance, Portfolio Management, Student Administration, Memebership administration, Fleet management and even a book library!

Q: Can I run it?

A: The minimum PC requirements to run WinShark crm is a Pentium III, 300 MHz Processor (or equivalent), Internet Explore version 5 or later, 64 MB RAM, 100 MB Disk space+Data and either Windows 98, 2000, NT or XP.

Q: Why is it so relevant for Training Centres?

A: Because of WinShark crm’s generic nature, it can be simply customised to include the basics for your centre, such as Students, Courses, Tutors etc. Combined with the ability to store your interaction with these ‘Parties’ via events. So you can record electronic learning, telephone call, class visit and so on.

Q: What is the WinShark crm Learner Export Files Processor?

A: The WinShark crm Learner Export Files Processor has been written specifically for certain Training Centres. It will automate the creation of your Training Centre WinShark crm solution, import information received from the web such as new learners, enrolment’s and status changes. It also comes with a number of reports such as ‘Number of completion’s’ and ‘number of withdrawals’.

Q: What happens if the web based information changes?

A: WinShark Limited is in no way connected to the development or design of the web based files, however we will endeavour to keep our system completely updated with any subsequent changes to them. This will be achieved with close support from our existing Training Centres and our premier resellers. These changes will be an additional expense to all users, so it is advised that you discuss software protection with your premier reseller.

Q: What if we’re a little unusual?

A: No problem! Because of WinShark crm’s generic nature, it can be simply customised to include the other elements of your business or the particular way in which you operate. WinShark crm can be rolled out across many departments each with their own agenda.

Q: Will I need training? And how much will it cost?

A: As with all software the answer is Yes, you can only get out what you put in. The amount of training required will depend on both the individual WinShark crm user, the size and complexity of the installation and your business process. Please discuss your requirements with your reseller.

Q: Can I expand my number of users?

A: Yes, expanding couldn’t be easier. You would simply install a further client PC and obtain another key from your premier reseller.